Support

Need help with FLEX? Reach out to us and we'll get back to you as soon as possible.

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Email Support
thriveaitech@gmail.com
We typically respond within 1–2 business days.
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Support Hours
Monday – Friday
9:00 AM – 6:00 PM (MYT, UTC+8)
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Based In
Malaysia
FLEX - MY Fitness Platform is developed and operated in Malaysia.
Common Questions
How do I delete my account?
Visit our Delete Account page and submit a deletion request. We'll send a confirmation link to your registered email.
I forgot my password. What should I do?
Use the "Forgot Password" option on the login screen to reset your password via your registered email or phone number.
How is my personal data handled?
Read our Privacy Policy for full details on how we collect, use, and protect your information.
I have a billing or subscription issue.
Email us at thriveaitech@gmail.com with your registered email address and a brief description of the issue.